Appointments

Privacy Policy

Our Commitment to Your Privacy

Bankstown Orthodontics is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our practice or website.

What Information We Collect

We may collect personal and sensitive information necessary to provide orthodontic care and operate our practice, including:

  • Name, date of birth, address, phone number, and email
  • Health and dental information relevant to orthodontic treatment
  • Medicare details (where applicable)
  • Referral information from your dentist or healthcare provider
  • Payment and billing information
  • Website enquiry and appointment request details

Sensitive health information is collected only with your consent and where required for treatment.

Information may be collected when you:

  • Book an appointment or attend a consultation
  • Complete forms (online or in-practice)
  • Contact us by phone, email, or website enquiry
  • Are referred to us by your dentist or healthcare provider
  • Use our website

Your information is used to:

  • Provide orthodontic assessment and treatment
  • Communicate with you about appointments and care
  • Coordinate care with your referring dentist or specialists
  • Manage billing, payments, and practice administration
  • Meet legal and regulatory requirements

We only use your information for purposes directly related to your care or our professional obligations.

We may share your information with:

  • Referring dentists and treating healthcare professionals
  • Oral and maxillofacial surgeons (where part of coordinated care)
  • Diagnostic service providers (e.g. radiology)
  • Practice management and IT service providers (under confidentiality obligations)

We do not sell or rent your personal information.

Information submitted through our website forms is used only to respond to enquiries, appointment requests, or referrals. Reasonable security measures are in place to protect online data.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes secure record storage, password protection, and restricted staff access.

You may request access to your personal information or ask for corrections if it is inaccurate or outdated. Requests can be made by contacting our practice directly.

We retain patient records for the period required by law and professional guidelines. Information is securely destroyed when no longer required.

If you have concerns about how your information is handled, please contact us directly. We take privacy complaints seriously and will respond promptly.

Bankstown Orthodontics
 Suite 8, Level 2
 402–410 Chapel Road
 Bankstown NSW 2200

Phone: (02) 9790 6333
 Email: reception@bankstownortho.com.au

This Privacy Policy may be updated periodically. The most current version will always be available on our website.